Integrating Customer Service, Operations & Tech
Is the technology your company invested in optimally serving customers? Do you have people and processes to optimize the investment in technology? Are your employees connecting with customers? Do you see a competitive advantage in excellent customer service? Let me help you unleash the potential of your employees, operations model and technology!
Let’s create a customized series of workshops to dig into:
Why is excellent customer service critical to your business?
What level of customer service is your company currently providing?
What operations model and technology are supporting the current level of customer service?
What is critical to measure and monitor?
Where does your company wants to be with operational efficiency and customer service?
How is your team going to achieve these goals?
When can the changes be implemented?
Customized training and facilitation
Do you have a vision you need help articulating or simplifying? Do you need an effective facilitator, moderator or speaker to bring people together to solve problems rather than talk around the same old problems? Contact Anna to set up a complimentary meeting to talk about your vision and create a path forward to make it a reality!
Root Cause Analysis
Scenario Planning
Process Mapping & Integration
Measuring Success
Speaker at conferences and events
Do you need a thought leader to engage customers and partners at conferences and events? Do you need an objective eye to help create an immersive experience for your customers and partners? Contact Anna to set up a complimentary meeting to talk about your vision and create an exceptional event!