Facilitation & Speaking
Are your strategic meetings and team building events moving the organization forward? As a leader, can you show up as a member of the team, rather than the facilitator of the team to effectively lead? If so, check out the defined workshops below. However, each client and project is unique so the services will be tailored to your specific goals.
Return On Why
Companies spend countless hours analyzing their return on investments, but how often is leadership coming together to examine the company’s WHY? Are employees clear on the company’s WHY? Do members of leadership behave in contrast to the company’s mission and values? Misalignment of the company’s purpose, mission and values can cause inner chaos and distract leaders from credibly communicating priorities, and employees from serving customers.
Or are you an individual, entrepreneur or non-profit group that needs help articulating purpose, prioritizing, aligning and implementing change?
Let’s work together to create a series of workshops that dig into the following areas:
What is your mission? What is your “why”?
Who are you connecting with?
Who do you need on your team?
What are your goals?
Where do you need to be to accomplish them?
How do you need to show up to accomplish your goals?
How are you going to implement?
When are you going to implement?
How are you going to monitor and measure success?
Integrating Customer Service, Operations & Tech
Is the technology your company invested in optimally serving customers? Do you have people and processes to optimize the investment in technology? Are your employees connecting with customers? Do you see a competitive advantage in excellent customer service? Let me help you unleash the potential of your employees, operations model and technology!
Let’s create a customized series of workshops to dig into:
Why is excellent customer service critical to your business?
What level of customer service is your company currently providing?
What operations model and technology are supporting the current level of customer service?
What is critical to measure and monitor?
Where does your company wants to be with operational efficiency and customer service?
How is your team going to achieve these goals?
When can the changes be implemented?
Customized training and facilitation
Do you have a vision you need help articulating or simplifying? Do you need an effective facilitator, moderator or speaker to bring people together to solve problems rather than talk around the same old problems? Contact Anna to set up a complimentary meeting to talk about your vision and create a path forward to make it a reality!
Root Cause Analysis
Scenario Planning
Process Mapping & Integration
Measuring Success
Speaker at conferences and events
Do you need a thought leader to engage customers and partners at conferences and events? Do you need an objective eye to help create an immersive experience for your customers and partners? Contact Anna to set up a complimentary meeting to talk about your vision and create an exceptional event!